Not What Was Advertised
I specifically signed up for 12 months to receive the gummy bear and bong toy (promotional sale). Didn't get them! Got a super hard "pipe" that my dog ignores and a weed bud toy wrapped in fabric that my dog destroyed in seconds. When I reached out to customer service (spoke with Bert), he said they would at least be able to send the bong toy, but that the gummy bear was out of stock in my dog's toy size. Haven't seen hide nor hair of that promised toy or shipment confirmation yet! Super disappointed with this "service" so far!
BarkShop
Hi Elizabeth, we’re so sorry to hear that the toys you have gotten toy didn’t encourage your pup to have an amazing playtime. We will do our best to give you and your pup a better experience. We will connect with you via email so we can find a solution that works for you and your pup. Your feedback matters to us, thank you for allowing us to work with you and give you and your pup the experience that you deserve.