Coated with something weird?
When I opened the box it has a sand like substance all over it and inside of it which you’re supposed to put treats in there. I couldn’t even wash it off and didn’t feel comfortable letting my dog have it until I spoke with customer service. They offered a replacement. We will see if it arrives the same
Hi there, Klarissa! Thank you for your review and for reaching out to our team! It’s sad to know that toy didn’t arrive in the best condition for your pup. We will do our best to give you and your pup a better experience. Please keep us updated on that replacement!